Data Sources
Monitored feedback channels and their status
Reviews and comments on Facebook
Facebook – Joujou Pfalz
https://facebook.com/joujoupfalzGoogle Business Reviews
Customer reviews on Google Maps and Google Business
Google Business – Joujou
https://g.co/joujou-pfalzComments and mentions on Instagram
Instagram – @joujou.pfalz
https://instagram.com/joujou.pfalzCustomer Emails
Incoming emails from customers (praise, complaints, inquiries)
Kunden-E-Mails
Team Communication
Anonymized internal communication for pattern recognition
Team-Kommunikation
TripAdvisor
Travel and restaurant reviews on TripAdvisor
TripAdvisor – Joujou
https://tripadvisor.com/joujou